Shipping

US domestic shipping

What shipping options are available?
Mikado Bellezza is pleased to offer complimentary shipping and returns on all U.S. orders. Domestic orders should arrive within 7 to 10 business days from the day they are shipped. Please note, it is possible that shipping delays may occur on outbound orders as a result of COVID-19 as shipping services are overwhelmed with the volume of packages moving through their networks.

How can I follow the status of my order?
Once your order has shipped, you will receive an email with a USPS, DHL or UPS tracking number.

Missing/Lost/Stolen Package?
Once your order ships, Mikado Bellezza, is not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. Please ensure you are providing a reliable and accurate delivery address at checkout.

Returns

30 Days to Return

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept items for a refund. Full refunds are not guaranteed and are subject to our review. For a full refund to be granted, the item(s) must be returned with all original packaging in new, unworn condition within 30 days and accompanied by your order number. Once the return is received, please allow 14 business days for the return to be reviewed and processed. From the date a return is processed, it may take up to 10 business days for a credit to appear on a bank statement.  
 
How can I make returns or exchanges? 
For US returns or exchanges, please email mikadobellezza@gmail.com with your name, order number and the reason for your return.  Please note that exchange requests must be made within three days of your order’s receipt. Both exchanged and returned items must be in new, unworn condition. Both returned and exchanged items should include all Mikado Bellezza packaging.
 
Can I exchange an item I just received for a different item on your site? 
We will gladly accept items for exchange, so long as the items are returned in new, unworn condition and the request for an exchange is placed within 3 days of receipt. Please allow 14 business days for your exchange to be processed.  
 
What is your product warranty policy? 
We want you to be absolutely satisfied with our designs. For 1-year from the date of purchase, we will gladly repair or replace your piece if any damage to the material or the workmanship of the jewelry occurs. If you experience a need for jewelry repair, please email mikadobellezza@gmail.com with your name, order number, and a description of your repair issue. We are confident in the quality of our product, hence the 1-year coverage. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or earring post, or broken chain), improper use or storage of your jewelry.